Customer Evaluation

Our reputation at Porter Steel is critically dependent on the satisfaction of you, our customer.  We appreciate every opportunity you have provided to us over the years, whether we have been serving you for decades or just one or two recent projects.  Your honest feedback will help us to serve you better in future projects and will help us continue to grow in our goal to be one of Atlanta's top structural steel and miscellaneous metals subcontractors.

Please submit the confidential form below that will be used by our senior management to learn more about our strengths and weaknesses in your eyes.  We sincerely appreciate your partnership, feedback, and support in helping Porter Steel maintain excellence in our product, service, and culture.

Name *
Name
Phone
Phone
Job Role *
Please identify your job role within your company. Check all that apply.
Company as a Whole - Overall Rating *
Please rate Porter Steel overall and your perception of us as a company.
Company as a Whole *
Company as a Whole
Please rate Porter Steel overall by answering with your agreement level to the following statements.
Porter Steel has an excellent reputation in the Atlanta construction industry.
Porter Steel offers a valuable service to its customer.
Porter Steel is reliable.
Porter Steel stands by its commitments.
Porter Steel puts the customer first.
Porter Steel is reputable and honest.
I feel that Porter Steel values me as a customer.
Lead Times - Overall Rating *
Please rate our ability to meet your needs within your timeline. Consider pricing, shop drawings, fabrication, and erection lead times.
Lead Times *
Lead Times
Please rate Porter Steel lead times by answering with your agreement level to the following statements.
Porter Steel submits pricing on time and meets our necessary deadlines.
Porter Steel submits shop drawings in a timely manner.
Porter Steel fabricates and installs according to its promised lead times.
Porter Steel does what it can to help with our project schedule in every way possible.
Porter Steel shows up to erect/install when they say they will.
Quality of Work - Overall Rating *
Please rate the quality of work we present to you overall. Consider fabrication, erection, shop drawings, etc.
Quality of Work *
Quality of Work
Please rate Porter Steel quality of work by answering with your agreement level to the following statements.
Porter Steel offers an excellent product.
Porter Steel offers an excellent service.
Porter Steel fabricates with a high level of precision and accuracy.
I would associate the phrase "High Quality" with Porter Steel.
Porter Steel goes above and beyond to make sure the job is done correctly for its customers and the project owners.
Project Management - Overall Rating *
Please rate our Project Management team overall.
Project Management *
Project Management
Please rate Porter Steel's Project Management team by answering with your agreement level to the following statements.
Porter Steel's Project Managers are competent.
I like working with Porter Steel PM's.
I trust Porter Steel PM's to be honest and helpful.
Porter Steel PM's demonstrate expertise in their work, advice, and assistance.
Porter Steel PM's are dependable.
I think Porter Steel PM's are above average among other Atlanta steel subs.
Professionalism - Overall Rating *
Please rate the professionalism of our staff from upper management to our field employees on site.
Professionalism *
Professionalism
Please rate Porter Steel's professionalism by answering with your agreement level to the following statements.
I view Porter Steel as steel industry professionals.
Porter Steel communicates with its customers in a professional manner.
Porter Steel Project Managers handle difficult situations in a professional manner.
Porter Steel field crews are professional in their work.
The office staff at Porter Steel is professional and accommodating.
I associate Porter Steel with the phrase "professional."
Responsiveness - Overall Rating *
Please rate our responsiveness in getting pricing, change orders, general info, etc. to you in a timely manner.
Responsiveness *
Responsiveness
Please rate Porter Steel's responsiveness by answering with your agreement level to the following statements.
Porter Steel estimators are responsive when I request pricing.
Porter Steel PM's are easy to communicate with during the course of projects.
Porter Steel PM's provide change order pricing in a timely manner.
I can count on Porter Steel to get back with me when I need them.
Pricing - Overall Rating
How would you describe Porter Steel's pricing in general?
Pricing
Pricing
Please rate Porter Steel's pricing by answering with your agreement level to the following statements.
Porter Steel prices jobs fairly and accurately.
Porter Steel's pricing is consistent with others in the industry.
The principal reason we have not awarded jobs to Porter Steel in the past is the proposal price.
I feel Porter Steel prices thoroughly, which reduces the amount of surprise change orders during the course of construction.
*If Applicable to Your Job Role* Please provide feedback regarding Porter Steel's pricing to you on your projects - both the projects we have been awarded and the one's we have not.
Safety - Overall Rating *
Please rate Porter Steel's overall handling of safety. Consider safety program as well as safety on your job sites.
Safety *
Safety
Please rate Porter Steel's safety by answering with your agreement level to the following statements.
Porter Steel makes safety a priority.
Porter Steel field crews perform their work with safety in mind.
Porter Steel PM's and field crews always where their PPE on site.
I can trust Porter Steel employees to do their part to lower my liability and exposure by working safely.
Please let us know ANYTHING you feel would help us to improve as a company. We value your honest opinion.